INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS FOR TWO RIVERS
What products do you offer?
We offer a wide range of (Clothing, accessories, Assyrian traditional Accessories) You can browse our categories for an extensive selection of items to suit your needs and preferences.
How do I place an order?
Simply select the products you wish to purchase, add them to your cart, proceed to checkout, enter your shipping and payment information, and confirm your order. You will receive an order confirmation email once your order is successfully placed.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, and any other payment methods you offer)
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Is it safe to shop on your site?
Absolutely. We prioritize your security and privacy. Our site uses SSL encryption to protect your data and we adhere to strict privacy policies to ensure your information is secure.
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Can I amend or cancel my order after placing it?
Order amendments or cancellations are subject to our policy. [Provide details, e.g., "Orders can be amended/canceled within 2 hours of placement."]
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How do you calculate shipping costs?
Shipping costs are calculated based on the weight and dimensions of your items, as well as your location. You can view the estimated shipping cost at checkout before completing your order.
How long does shipping take?
Shipping times vary depending on your location and selected shipping method
Do you ship internationally?
For international shipping details, please visit our shipping information page.
What is your return policy?
We accept returns within [15] days of purchase, provided the items are in their original condition. [Elaborate on your return policy, including exceptions if any.]
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your order online.
I received a damaged/incorrect item. What should I do?
We apologize for the inconvenience. Please contact our customer service team within [15] days of receiving your order for assistance with returns or exchanges.
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How can I contact customer support?
You can reach our customer support team via [email, phone, live chat, etc.]. Our operating hours are [24 hours].